Where we ship: We ship worldwide from China.
Shipping rates: Shipping cost is calculated at checkout based on: destination country, order weight, shipping method selected.
Free shipping: Available on orders over $99 (automatically applied at checkout).
Estimated delivery times:
· Standard shipping: 7–14 business days
· Express shipping: 3–7 business days
Please note: Delivery times are estimates and may vary due to customs processing or local postal delays.
Tracking: A tracking number will be provided for all orders via email once shipped.
Lost or delayed packages: If your package is lost in transit, contact us within 30 days of shipping. We will help track or file a claim.
Customs & Import Information:
What you need to know about customs: Depending on your country, you may be charged import duties, customs fees, or VAT. These are paid by the buyer. We have no control over these fees and cannot predict them. Please check with your local customs office before ordering.
How we declare products for customs: We declare all shipments accurately and legally. We cannot mark packages as “gift” or declare lower value than paid.
If customs asks you to describe your product: You can use the following description: “Wooden bracelet with natural stone decorative beads” or “Wooden ornament”
Important notes about our materials (for customs purposes):
· Our products are made from aged Jinnanmu wood (Phoebe Zhennan) — not an endangered species
· The stone beads are natural polished stones (agate family) — not precious gems, not jade, not jadeite
· HS Code used: 7117.90 (Imitation jewelry) or 4420.19 (Wooden ornaments)
What our products are NOT:
❌ Precious gems or jade
❌ Endangered species
❌ Antiques (they are newly made)
❌ Religious items (they are cultural energy tools)
Business Address:
Yuzhong District, Chongqing, China